Privacy Policy

At One Life Health Group we are committed to protecting the privacy of patient information and to handling your personal information in a responsible manner. We recognise the information we collect is often of a highly sensitive nature and as an organisation we have adopted the highest privacy compliance standards to ensure your personal information is protected. 

This privacy policy is to provide information to you, the patient, on how your personal information is collected and used within our practice. 

We collect your personal details and medical history, so we can provide you with the best possible treatment and care. We take all reasonable steps to ensure your information is stored securely. All One Life Health Group staff will endeavor to try and collect all your personal information directly from you, yourself. This may take place when you complete admission or administrative paperwork on arrival or via secure online forms. It may also occur through Practitioners in their treatment rooms, during your treatment or over the telephone. We may also collect your personal information when you visit our website, send us an email or SMS, or make an online appointment or communicate with us over social media. 

Information we collect may include: 

  • Name
  • Date of Birth
  • Address
  • Contact Numbers
  • Health History
  • Family History
  • Information that we consider necessary to assist our practitioners in your diagnosis, treatment and management of your health condition. 

If you do not wish for certain information to be collected, you will need to discuss this with your practitioner, so they can disclose any consequences this may have for your care. 

Storing of your information

Storing of your personal information is done purely in an electronic format. The security of your information is important to One Life Health Group and is taken very seriously. Our staff are responsible for maintaining the security of patient information from unauthorised access, loss or damage. 

When will your information be shared?

We sometimes share your personal information with third parties but only with your consent to do so. This could be in the form of:

  • With other health care providers
  • When it is required by law authorities. 
  • When there is a statutory requirement to share certain personal information (e.g. some diseases require mandatory notification) 


Only people within our practice who need access to your information will be able to do so. Other than providing medical services or as otherwise described in this policy, One Life Health Group will not share personal information with any third party without your consent. Our practice will not use personal information for marketing purposes. 

You are entitled to request access to all personal information including your medical records held by One Life Health Group. To access these records, you will be asked to apply for access in writing and will be required to provide identification. You may also be charged a fee for the copying of your personal information or medical records. 

Our practice will take reasonable steps to correct your personal information where the information is not accurate or correct. From time to time, we will ask you to verify that your personal information held by us is correct and current. If you believe the information we hold about you is incorrect, you may request that it be changed via sending an email to 


We take complaints and concerns regarding privacy very seriously. If you have any questions or complaints regarding the way One Life Health Group handle your private and personal information you should contact the clinic.